Terms and Conditions
Terms & Conditions
Effective date: 8 September 2025
Entity: Genwell (a brand of Gemstory World Pte. Ltd.)
UEN: 201841257K
Website: https://genwellasia.com
Contact: info@genwellasia.com | +65 9366 8836
Address: 12 Kallang Ave #03-07, The Workshop @ Lavender (Aperia Mall), Singapore 339511
These Terms & Conditions (“Terms”) govern your access to and use of genwellasia.com and any related services, content, features, or applications (collectively, the “Services”). By using the Services, you agree to these Terms and our Privacy Policy.
If you do not agree, please do not use the Services.
1. Eligibility & Account
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You must be at least 18 and capable of entering into a binding contract.
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You may need an account to purchase or access certain features. You are responsible for keeping credentials secure and for all activity under your account.
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We may refuse, suspend, or terminate accounts at our discretion for breach or risk reasons.
2. Products, Pricing & Availability
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Product images and descriptions are for illustrative purposes; actual items may vary (e.g., colour/texture).
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Prices, promotions, and availability may change without notice.
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Unless stated otherwise at checkout, prices are shown exclusive of taxes, duties and shipping; any applicable charges will be displayed before you place the order.
3. Orders & Acceptance
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Your order is an offer to buy. We accept only when we send an Order Confirmation (email or on-screen).
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We may decline or cancel an order (e.g., stock issues, pricing errors, failed payment/verification, regulatory restrictions). Any amounts paid for a cancelled order will be refunded.
4. Payment
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We accept the payment methods shown at checkout (e.g., card, PayPal, other gateways).
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You authorise us and our payment processors to charge your selected method for the total shown.
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We do not store full card details; processing is handled by compliant third-party providers.
5. Delivery, Risk & Title
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Estimated delivery times are indicative; delays may occur (e.g., customs, courier, peak periods).
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Risk in the goods passes to you on delivery; title passes upon full payment.
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Please inspect packages on receipt and notify us promptly of damage, shortage, or mis-delivery.
6. Returns, Exchanges & Refunds
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Our returns/exchange policy (as published on the site) forms part of these Terms.
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To request a return, contact us with your order number and reason. Items must be in original condition (unused, tags/packaging intact) unless defective.
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Refunds (where applicable) are processed to the original payment method minus any non-recoverable fees, shipping, or handling charges, subject to inspection.
7. Warranties & Disclaimers
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Statutory rights under Singapore law (including the Consumer Protection (Fair Trading) Act and Sale of Goods provisions) may apply.
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Unless expressly stated, products and Services are provided “as is” and “as available” without additional warranties of merchantability, fitness for a particular purpose, or non-infringement.
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We do not warrant uninterrupted, timely, secure, or error-free Services.
8. User Conduct
You agree not to:
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Use the Services for unlawful, harmful, or infringing activities;
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Interfere with security or operations, reverse-engineer, or attempt unauthorised access;
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Upload malicious code or content that is defamatory, obscene, or violates rights of others.
We may remove content or suspend access for violations.
9. Intellectual Property
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All content, trademarks, logos, product names, designs, and software on the Services are owned by or licensed to Gemstory World Pte. Ltd. and protected by law.
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You receive a limited, non-exclusive, revocable licence to access and use the Services for personal, non-commercial purposes. No rights are granted to copy, modify, distribute, or create derivative works without written permission.
10. Third-Party Services & Links
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The Services may integrate or link to third-party sites or services (e.g., payment, logistics, analytics). We are not responsible for their content, policies, or practices.
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Your use of third-party services is subject to their terms and privacy policies.
11. Promotions & Gift Cards
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Promotions, coupons, and gift cards are subject to specific terms (e.g., validity dates, exclusions, one-time use).
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We may modify or withdraw promotions at any time to the extent permitted by law.
12. Limitation of Liability
To the maximum extent permitted by Singapore law:
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We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption.
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Our aggregate liability for any claim arising out of or relating to the Services or any purchase shall not exceed the amount you paid for the relevant order, or SGD 300, whichever is higher.
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Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot lawfully be excluded.
13. Indemnity
You agree to indemnify and hold harmless Gemstory World Pte. Ltd., its officers, employees, and agents from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful acts, or misuse of the Services.
14. Privacy
Your use of the Services is subject to our Privacy Policy (PDPA-compliant), which explains how we collect, use, disclose, and safeguard personal data. Please review it before using the Services.
15. Suspension & Termination
We may suspend or terminate access (with or without notice) if we reasonably believe you breached these Terms, created risk or possible legal exposure, or where required by law. On termination, your licence ends and you must stop using the Services.
16. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including acts of God, epidemic/pandemic, strikes, war, governmental action, power or Internet failures, or failures of third-party services.
17. Changes to the Services or Terms
We may modify the Services or these Terms at any time. If changes are material, we will post an updated version on the website (and may provide additional notice). Continued use after changes take effect constitutes acceptance.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of Singapore.
You agree to the exclusive jurisdiction of the courts of Singapore for any dispute, subject to any mandatory consumer protection provisions.
(If you prefer arbitration, replace the clause above with SIAC arbitration terms.)
19. Contact Us
Gemstory World Pte. Ltd. (Genwell)
12 Kallang Ave #03-07, The Workshop @ Lavender (Aperia Mall), Singapore 339511
Email: info@genwellasia.com | Tel: +65 9366 8836